From: "DivX Customer Support" To: Subject: No Summary [Incident: 060113-000371] Date: Tuesday, January 17, 2006 2:34 PM Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We hope your issue has been solved. If we do not receive an update from you in this same incident within the next 24 hours, this incident will be set to solved. If you have any remaining questions, you will have to submit a new question. Thank you for allowing us to be of service to you. Please do not reply to this e-mail. E-mail responses do not update your request. Click on the url below to update, or check the status of your service request: http://support.divx.com/cgi-bin/divx.cfg/php/enduser/acct_login.php?p_userid=djnutte@comcast.net&p_next_page=myq_upd.php&p_iid=735718&p_created=1137210985 Subject --------------------------------------------------------------- No Summary Discussion Thread --------------------------------------------------------------- Response (LamaMamma) - 01/17/2006 11:34 AM Thank you for contacting the DivX Support team and your interest in Dr. DivX. Your serial number is now updated (QKJ5E-JCUNH-WRZGS-95Z2A). You should no longer have issues activating. Dr. DivX only works with the DivX Pro that is bundled with it. Install Dr. DivX and make sure that DivX Pro is selected as well. Dr. DivX will automatically register DivX Pro at the same time. For more information on activating Dr.DivX click on the following link: http://www.divx.com/divx/drdivx/faq.php If you have any questions or concerns, please let us know at www.divx.com\support Again, thank you for giving us the opportunity to serve you and have fun with your Dr. Divx! Customer (justin balmert) - 01/17/2006 09:43 AM Here it is: Serial Number: QKJ5E-JCUNH-WRZGS-95Z2A ----- Original Message ----- Response (LamaMamma) - 01/16/2006 12:49 PM Please send me your serial number. DivX Support Response (LamaMamma) - 01/16/2006 12:45 PM Please send me your serial number. DivX Support Customer (justin balmert) - 01/13/2006 07:56 PM hello, I am writing to you in regards to my serial number not working any more. It said that I activated to much on the current serial number. I purchased divx creater 6.0, but I like DR. DIVX better. Please tell me I can continue to enjoy Dr. DIVX without needing to convert to the New program. Justin Balmert Find out where to buy DivX Certified products at http://www.divx.com/hardware/wheretobuy.php.[---001:002019:62462---]